What Is Your Return Policy?
Our return policy is very flexible and customer friendly, we try to accommodate our customers as much as we can, we welcome replacements on the following terms –
A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
If you identify quality or a manufacturing defect on the received product.
If the product is received in a damaged condition.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
When Will I Receive A Refund For My Returned Products?
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation. Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 5-6 days for the amount to reflect in your statements.
How Do I Exchange An Item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.